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Refund/Exchange Policy

We do not offer refund. We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need to show proof of purchase.

To start an exchange, you can contact us at info.builtnotbought@gmail.com. If your exchange is accepted, we will send you the return address of where to send your package.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so we can evaluate the issue and make it right.

Please get in touch if you have questions or concerns about your specific item.

Delivery

£4.99 for Standard delivery (3-5 working days)

£9.99 for next day delivery

Free for Orders over £150

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